St. Joseph’s Hospital Health Center continues to lead the way in patient satisfaction among the four hospitals in Syracuse. According to data released by the Department of Health and Human Services through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, St. Joseph’s average patient satisfaction score is 68 percent, which is above average in New York State and highest in Syracuse.
St. Joseph’s is also higher than state and local averages in seven different areas, including nurse and physician communication, pain control, cleanliness, discharge information and responsiveness to requests for help. The report shows that 70 percent of respondents said they would give St. Joseph’s a nine or 10 on a scale of 0 (lowest) to 10 (highest), and 80 percent would definitely recommend St. Joseph’s to others.
HCAHPS is the first national, standardized, publicly reported survey of patients’ perspectives of hospital care. It is a standardized survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. While St. Joseph’s already collected information on patient satisfaction for its own use, until HCAHPS there was no national standard for collecting and publicly reporting information about patients’ experiences that allowed valid comparisons to be made across hospitals locally, regionally or nationally.
“We are obviously very proud of our accomplishments in the area of patient satisfaction,” said Theodore M. Pasinski, president of St. Joseph’s. “While we still have room for improvement, these scores validate the fact that we’re on the right track and are serving our patients well. Our entire St. Joseph’s family deserves special commendation for a job well done.”
For a detailed look at scores from all hospitals, visit the HCAHPS website at http://www.hospitalcompare.hhs.gov/